Privacy policy
This Privacy Policy Statement describes the information we collect, how it is used and how it is shared.
As part of our efforts to make our service great and specialized for each of our customers, you will be asked to provide your personal information anytime when you purchase, contact us, or participate in surveys and/or raffle promotions.
Don’t worry! You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases, we will not be able to provide you with our products, respond to your queries, and participate in our promotions.
We hope for your understanding and cooperation.
1. Collection of Personal Information
We want to get to know you more.
When you are in contact with Char Dining Philippines Inc. we may collect a variety of information, including your name, phone number, e-mail address, mailing address, delivery address, contact preferences, birthday, age, gender and other personally identifying information. We usually do not collect your credit card details as these are collected, processed and stored by the payment provider you chose from the options we gave you pursuant its terms, policies and processes.
2. Use of Personal Information
We may use the personal information we collected from you for any of the following purposes:
- For creation, development, operation, delivery and improvement of services, content and advertising, loss prevention and anti-fraud purposes;
- Registration and creation of your account;
- Carry out your requests, fulfill orders, and process payments for our products and
- services;
- Provide, manage and process the delivery of the products or services you
- requested;
- Provide customer support, including to process any concers about our services;
- For verification of identity, age, and authorization of claimants;
- For internal purposes, i.e., auditing, data analysis, and research to improve services and customer communications;
- For product announcement, contests, promotions and upcoming events;
- Communicate with you new products, services and promotions that we are offering; and
- Communicate with you new products, services and promotions that our business partners are offering.
3. Disclosure of Personal Information
We only share your information only as described in this Privacy Policy Statement.
We may disclose your personal information available with our business partners and affiliates, to our employees, temporary workers, agents, consultants, service providers, and other third party agencies as part of business operations and the provision of our products and services.
There may be times where we may share information when it does not directly identify you such as but not exclusive to sharing anonymous aggregated statistics about your use of our online services.
We have the right to sue, or share personal information as necessary to keep to any law regulation or legal request, to protect our online services and in-restaurant technology, to bring or defend legal claims, to protect the rights, interests, safety and security of our organization, our employees or franchisees, or members of the public, or in connection with investigating fraud or other crime, or violations of our policies.
4. Withdrawal of Consent
You have the right to withdraw your consent to the processing of your Personal Data any time, however, we may not be able to provide our services to you.
Moreover, if you choose to withdraw your consent to our continued use and/or disclosure of your personal information, you may get in touch with our Data Privacy Officer by visiting the “Contact Us” page on the website.
5. Update to Personal Information
When there is a change in your circumstances and your personal information has to be updated, please get in touch with our Data Privacy Officer by visiting the “Contact Us” page on the website. Additionally, should you have an account on the Website, you may have the right to access, update and correct inaccuracies in your personal data.
6. Access to Personal Information
Subject to applicable law, you may have the right to access, modify or delete the personal information in our custody and control. Additionally, should you wish to go through use and disclosure of your personal information within the past year you may contact and send a request to our Data Privacy Officer by visiting the “Contact Us” page on the website. We reserve the right to charge a reasonable fee for processing your request.
7. Protection of Personal Information
We make sure that the integrity, confidentiality and security of your personal information are maintained and secured. We have in place computer systems with physical security
measures, to protect personal information in our custody and control against loss, theft, including unauthorized and limited access, modification, disclosure, locked fixtures with identifiable key holders and user logs. Some of your data are stored in iCloud where the data is encrypted.
We retain your personal information for the period necessary to fulfill the purposes outlined above unless a longer retention period is required or permitted by law.
8. Changes to Privacy Policy
As part of our efforts to review our processes, we may change this privacy policy to from time to time to comply with government requirements, to improve security measures, to align with industry practices, or for any other legitimate purpose. If we do so, rest assured that we will notify you of the said changes by appropriate means.
9. Contact Information
Should you have any questions, comments, or updates on the personal information you provided to us, you may get in touch with our Data Privacy Officer through the “Contact Us” page on the website.
By providing us your personal information, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not provide us your personal information. However, as mentioned above, we may not be able to provide our services to you.
02 September 2020